Each member of our Infrared Sauna + Cold Plunge (Contrast Therapy) Membership receives: One 60 minute infrared sauna + cold plunge session per month (sessions do not roll-over from month to month). Purchase extra 60 minute sessions for $30 per session. Access to exclusive specials and offers throughout the year that are not available to other guests. No long term commitment. Cancel anytime. Each member of our Complete Wellness Membership receives: Unlimited infrared sauna + cold plunge (contrast therapy), full body red light therapy bed, compression therapy, and Lightstim Pro Panel sessions every month. One credit per month that applies to either deep tissue laser therapy or kinesiology taping each month (credits do NOT roll-over from month to month; purchase extra sessions for $30). Access to exclusive specials and offers throughout the year that are not available to other guests. No long term commitment. Cancel anytime. ​

No problem at all! Membership cancellation requires a 25 days notice from the monthly billing date. If you want to cancel your membership, simply: Email us at info@proactiverva.com and let us know that you want to cancel. In the subject line write: Membership Cancellation In the email please include the date you would like your cancellation to be effective. Keep in mind the 25 days notice when planning your cancellation effective date. We will begin the cancelation process as soon as we receive your written request. Please keep in mind that you can also request to put it on hold/freeze.

No problem! To freeze your membership, email us at info@proactiverva.com with your written request. Be sure to include the day you want the freeze to begin, and the date you want your freeze to end.

To sign up for a wellness membership, click this button to select your plan: or simply book your next appointment and we can sign you up during checkout. We will go through all the details with you and have you sign our membership agreement.

No. Any unused wellness sessions will expire at the end of each monthly billing period.

There is a one-time $20 set up fee to sign up for our monthly membership plans. The monthly rate is as follows: Infrared Sauna + Cold Plunge (Contrast Therapy) Membership -- $30 per month; Complete Wellness Membership -- $89 per month.

To sign up for our Proactive Premium Membership, click this button to select your plan: or simply book your next appointment and we can sign you up during checkout. We will go through all the details with you and have you sign our membership agreement.

No problem! To freeze your membership, email us at info@proactiverva.com with your written request. Be sure to include the day you want the freeze to begin, and the date you want your freeze to end.

No problem at all! Membership cancellation requires a 25 days notice from the monthly billing date. If you want to cancel your membership, simply: Email us at info@proactiverva.com and let us know that you want to cancel. In the subject line write: Membership Cancellation In the email please include the date you would like your cancellation to be effective. Keep in mind the 25 days notice when planning your cancellation effective date. We will begin the cancelation process as soon as we receive your written request. Please keep in mind that you can also request to put it on hold/freeze.

HOW IT WORKS Your monthly membership fee will be automatically deducted from your account each month, entitling you to the listed plan benefits. MEMBERSHIP PLAN BENEFITS: One 60 or 90 minute massage credit per month, depending on the plan chosen. Massage credits expire one year from purchase. Purchase extra massages at the member rate ($90/130). Unlimited* contrast therapy, full body red light therapy bed, compression therapy, and Lightstim Pro Panel sessions every month. One credit per month that applies to either deep tissue laser therapy or kinesiology taping each month (credits do NOT roll-over from month to month; purchase extra sessions for $30). Purchase extras of the above services at a $30 rate. *Unlimited applies to the number of days, not the number of sessions. There is a limit of one (1) of each service per day. In addition to the services, members receive: A 10% discount off products in our retail store. Access to exclusive specials and offers throughout the year that are not available to other guests. No long term commitment. Cancel anytime. ​

There is a one-time $20 set up fee to sign up for our monthly membership plans. In addition to that, the Proactive Premium 60 plan costs $200 per month, and the Proactive Premium 90 plan costs $240 per month.

Massage service credits do roll over from month to month, but expire one year after the credit was purchased. All other wellness service credits do NOT roll over from month to month.

We pride ourselves in customizing our services to our clients preferences. For example, the temperature of the treatment table and the lighting in each room. When it comes to music for your service, relaxing and calming music is preferred and provided for your convenience. However, each treatment room is equipped with a Bluetooth connection that will allow you to connect and play your favorite music. Please note, any offensive music using inappropriate language, or makes the service provider feel uncomfortable is not permitted.

The easiest way to book an appointment is to click this button: You can also: Text us at 804-571-7434, call us at 804-559-7990, or Email us at info@proactiverva.com

Due to the nature of our business, Proactive Massage + Bodywork does not offer refunds for services, series, packages, or gift certificates. Unused products may be returned for a full refund within 30 days of the purchase date. Equipment purchased that malfunctions due to normal wear and tear can be returned for a full replacement within 90 days.

Each treatment room is completely private, so there is no need for lockers. To get the full benefit of our hot and cold treatments, it is best to let your body “do the work” to get itself back to its normal temperature on its own. If you shower within an hour of a sauna or cryotherapy session, you artificially aid your body in returning to its average temperature. We recommend letting your body do the work regaining average temperature. Therefore, we do not have showers.

Yes, you can purchase a gift card online by clicking this button, OR if you prefer we have them available with complimentary gift wrap in-store.

To help you remember an upcoming appointment, we send out text and email reminders two days before your scheduled reservation. At that time, you will have the opportunity to click the "confirm appointment" button to let us know that you are indeed coming to your appointment. If you confirm your appointment, you will not receive another reminder. If you miss the first text or email, you will receive another the day before your appointment. To avoid further calls or texts, please confirm your appointment by clicking the "confirm appointment" button.

Proactive Massage + Bodywork is open the following hours and days: Monday - Friday 9 am - 7 pm Saturday 9 am - 6 pm Sunday Closed

We understand that providing a credit card to book an appointment can be inconvenient for some of our clients. However, we take the safety and protection of our clients, massage therapists, and team members very seriously. To ensure a secure environment, we require a valid credit card on file for each appointment. This policy is designed to help us avoid any potential misunderstandings or issues. Once you add a valid credit card to your profile, you will not have to input it each time you schedule a new appointment, unless the card becomes invalid. Upon entering your card information, no payment will be deducted for the appointment. The card on file is to ensure that the time slot is reserved exclusively for your appointment. Payment will be made after your completed appointment. We appreciate your understanding as we strive to make sure all of our massage therapists are safe and secure while providing you with excellent service.

Please note that arriving late to your session may result in a shorter appointment to not penalize the client's booking after you. Clients over 20 minutes late will be asked to reschedule their appointment and will be charged the entire service fee.

No. At this time, we do not accept SpaFinder gift cards as a valid form of payment.

Rutland Commons Shopping Center has ample parking in the parking area directly in front of Proactive. There is also a fairly large parking area on the Dunkin Donuts side of the shopping center. There is wheelchair access directly out front for our clients with special needs.

You must be at least 13 years old to use any of Proactive Massage + Bodywork's services. Guests under 18 years of age requires parent/guardian waiver. Check the service descriptions on our website to see the age limitations. Download that here:

Gratuities are never expected, but always greatly appreciated. If you choose to thank your service provider with a tip, we offer a digital platform to tip your service provider from your cellular device. Just scan the barcode and select your service provider. They will immediately receive your thank you gift and know that it came directly from you!

Yes, we have access both within the clinic and in the parking lot. All of our treatment rooms and restrooms are wheelchair accessible. Additionally, we have hydraulic treatment tables that allow us to easily raise and lower the table to accommodate patients who require assistance getting on and off the table. Please feel welcome to bring a companion with you to assist you during your service sessions.

We understand how important it is to have access to quality services and products that can help promote optimal health. That's why we offer a variety of memberships and packages to accommodate different budgets and personal needs. Whether you're looking for preventative care or healing from chronic pain, we strive to create an experience that is stress-free and enjoyable for everyone. If you would like to purchase, or get more information about these specials, please click the links below. Memberships Series Packages

Yes, we do! We offer a 15% Heros discount off the regular rates for our services. This discount is for Veterans, Teachers, Nurses, Doctors, Firefighters, EMTs, and Police Officers. We offer 15% discount off services for students with a current valid Student ID. Please present your valid ID at checkout in order to receive the discount (sorry, no exceptions).

We accept MasterCard, Visa, Discover, Flexible spending accounts (FSAs), Health Savings Accounts (HSAs) and Cash Payments.

At Proactive Massage + Bodywork, we value your time and respect your appointment schedule. If you need to reschedule or cancel your appointment, please give us a minimum of 24 hours' notice so that we can try to accommodate another client on our waiting list. The following is our official policy regarding appointment cancellations, rescheduling, and no-shows: A minimum of 24 hours notice is required in the event that you need to reschedule or cancel an appointment. A $40.00 fee will be charged to the saved and authorized payment method on file when a client fails to show up for an appointment, cancels, or reschedules it without giving our office at least 24 hours notice. If there is a second event of a no show or late cancellation/reschedule without a 24-hour notice, an $80.00 fee will be charged to the saved and authorized payment method on file. In the event of a third no show or late cancellation/reschedule without a 24-hour notice, clients are obligated to prepay the full appointment fee prior to booking another appointment, or they risk being dismissed from our practice. All clients must agree to this policy and provide a saved/authorized payment method before any appointments may be booked at Proactive Massage + Bodywork. If there is an issue collecting the fee from the payment method on file, a booking block will be placed on the client's profile, and they will be required to pay the fee due before any additional appointments can be scheduled. As a courtesy, we send out two appointment reminders via text and email 72 and 48 hours before the scheduled appointment. If, for any reason, you do not receive a reminder call or text message, the above policy will still remain in effect. Please note that arriving late to your service will result in a shorter appointment to avoid penalizing the client booked after you. Clients who are over 20 minutes late will be asked to reschedule their appointment and will be charged the late cancellation fee. We understand there may be times when an unforeseen emergency occurs and you may not be able to keep your scheduled appointment. If you should experience extenuating circumstances and would like to request a waiver of your cancellation fee, please fill out the Fee Waiver Form at www.proactiverva.com. You may contact Proactive Massage + Bodywork 24 hours a day, 7 days a week, at (804) 559-7990. If you need to get in touch with us outside of our normal business hours, you can do so by leaving a detailed message on our voicemail.

BEFORE YOUR SESSION Hydrate, hydrate, hydrate! Always drink plenty of water before and after your light therapy session! Remove all make-up and body lotion prior to arrival to allow your skin to receive the full benefits of the red and infrared light waves. We have alcohol wipes available to help you remove any excess oils or dirt from the day. WHAT TO WEAR Most people prefer to use the full body light bed nude. However, a swimsuit is fine too. The more rays that your body is exposed to the better! (Your room is completely private.) We recommend bringing clothing that is loose fitting and comfortable to put back on after your session as you may be slightly sweaty. The struggle of putting on fitted clothing when you are sweaty is real! DURING YOUR SESSION You will lay down on the light bed and pull the top down to enclose yourself in the light. Our staff will show you where to turn on the bed once you are inside and comfortable. Enjoy your favorite music or podcast with the enclosed Bluetooth speakers. If using the 600 level nm only, then it is safe to leave your eyes open although it may take a few minutes for your eyes to adjust to leaving them fully open. If you are using the deeper nm for wound healing and bone growth, we recommend using the protective eyewear provided. The bed will turn off after your 20-minute session is over. AFTER YOUR SESSION When you finish your Full Body Light Therapy (PBM) session it is important to relax and cool down while your body continues to perspire. Let your body do the work to return itself to its regular temperature. Place your used towels in the Towel Drop and you’re all set!

BEFORE YOUR SESSION Hydrate, hydrate, hydrate! Always drink plenty of water before and after your spot cryotherapy session! WHAT TO WEAR We recommend wearing clothing that is loose fitting around the area that you are having treated, allowing easy access. DURING YOUR SESSION After sharing your problem area(s) with us, our staff will evaluate the correct attachment to use to best get the cold to the area being treated. We will measure your skin temp on the area to be treated and begin to cool it with sub-zero air. The goal will be to reduce the skin temp 30° to 40° (think ice pack on steroids with a much deeper penetration!) in order to create vascular constriction in that area. AFTER YOUR SESSION When your session is complete, you are all set to go about your day! It is important to let your body do the work to return the skin in the treated area back to its regular temperature, increasing oxygenated blood flow & circulation to that area. Light exercise afterward is fine, but please avoid a sauna session or a hot shower. Wait at least 30-45 minutes before you shower.

BEFORE YOUR SESSION Hydrate, hydrate, hydrate! Always drink plenty of water before, during, and after your Compression Therapy session! WHAT TO WEAR Long pants and socks are a must (yoga pants or sweats are fine, jeans can be uncomfortable). We don’t want you to have any bare skin exposed to the compression device. DURING YOUR SESSION Our staff member will evaluate the goals of your session and help you get into the appropriate cuffs. You will start at a mid-level compression setting then you can decide if you want to increase or decrease the pressure. Then relax and let the pulsing massage go to work! AFTER YOUR SESSION When you finish your session we will help you to disconnect from the device. You are free to enjoy the rest of your day- refreshed and ready!

BEFORE YOUR SESSION Hydrate, hydrate, hydrate! Always drink plenty of water before and after your Deep Tissue Laser session! WHAT TO WEAR We recommend wearing clothing that is loose fitting around the area that you are having treated, allowing easy access. DURING YOUR SESSION After sharing your problem area(s) with us, our staff will determine the best plan to maximize your results. You will be asked to put on protective eyewear during the laser session. You can relax and enjoy the warming effect the laser will have on your painful area. Each Deep Tissue Laser session takes only a few minutes. AFTER YOUR SESSION When your session is complete, you are all set to go about your day! There is no downtime associated with the procedure. You can resume your normal activities right away. Most people will start to feel better immediately after their first session. Depending on your condition, you may enjoy lasting results after several sessions.

BEFORE YOUR SESSION Hydrate, hydrate, hydrate! Always drink plenty of water before, during, and after your sauna session! We provide complimentary filtered water to drink during your session and a towel for your use. Remove all make-up and oil to allow your skin to receive the full benefits of the infrared waves. WHAT TO WEAR Lightweight shorts and a t-shirt are ok; swimsuits are better, birthday suits are great too. We recommend bringing clothing that is loose-fitting and comfortable to put back on after your session. We will provide you with towels and a sauna blanket (if you want to really sweat). Our Sauna suite is entirely private. DURING YOUR SESSION You may not sweat much during your first 2-3 sessions. This is normal for most, especially if you haven’t had a recent history of sweating and your body isn’t accustomed to the infrared rays. Take care not to overheat during your first few sessions. Reduce your session time if needed and work up to the full 40 minutes. As your body adjusts to infrared rays, sweating can increase dramatically, and body temp regulation happens more readily. During your session, stretching your arms, legs, and back area create more body flexibility. Massage congested and “knotty” muscles to help alleviate troubled areas. AFTER YOUR SESSION When you finish your sauna session, it is important to relax and cool down while your body continues to perspire. Tip: This is a great time to head into a 60 Minute Custom Massage. Your muscles are warm and will allow a relaxing cool-down period. Let your body do the work to return itself to its normal temperature. Place your used towels in the Towel Drop in the main room.

BEFORE YOUR SESSION Hydrate, hydrate, hydrate! Always drink plenty of water before and after your light therapy session! Remove all make-up and lotion from the areas being treated prior to arrival to allow your skin to receive the full benefits of the light waves. WHAT TO WEAR We recommend wearing a shirt/tank that is loose-fitting and comfortable and that exposes as much of the face, neck, and decollate as possible. You can also remove your shirt and place a towel (provided) over your chest. DURING YOUR SESSION You will lie down in a comfortable, slightly inclined position, place the provided eye protectors over your eyes, and then relax as the pulsing lights go to work! The panel will turn off after your 30-minute session is over. TIP: Book a Custom Massage or Compression session at the same time and enjoy the added services while you are reaping the benefits of the LightStim LED Light therapy session – heaven! AFTER YOUR SESSION When your LightStim LED Light Therapy session is complete the panel will turn off and you are all set to go about your day- with a little bit of extra glow!

Stay Hydrated Being well hydrated before your massage is essential for eliminating cellular waste released into the body’s circulation during treatment. Drinking water or herbal teas are excellent methods for staying hydrated. Avoid regular tea, coffee, alcohol, or any other stimulants. Eat Lightly Although it will not bother your therapist, it can be awkward if your stomach is noisy due to digestion. It’s preferable to eat at least one hour in advance of your massage or if you’re afraid you’ll get hungry, eat fruit or other food that is easy to digest. Dress Comfortably Since an oil massage is applied to the skin, you might think the clothes you wear aren’t important. However, wearing comfortable clothes will not only put you in a relaxed state before your massage but will also keep you relaxed afterward. Shoes are no exception to this rule. Avoid high heels as they may cause your leg muscles to contract unnecessarily. Arrive in Advance Arriving 10 to 15 minutes before your massage will allow you to complete a health questionnaire without impinging on your massage. You’ll also be able to take a moment to go to the restroom or have a glass of water if need be. If you arrive at the last minute, short of breath, with your heart beating wildly, you’ll have a more challenging time relaxing during your massage. Communicate your Needs Once you are settled in for your treatment, your therapist will review your health questionnaire and ask further questions if necessary. This is the moment to tell your therapist everything: your preferences, needs, expectations, etc. Please let your therapist know if you want them to pay special attention to one part of your body or to avoid a specific area. Let them know how much pressure you enjoy. Let them know what you don’t want. The more you communicate your needs, the better your therapist will be able to respond to them. This is also the perfect time to let your therapist know if you want to add on any additional treatments like CBD or Hot Stones. Relax during the massage During your treatment, concentrate on your breathing and take long, deep breaths. This will help to reduce stress and chase away negative thoughts. Almost no effort is needed from you. Your therapist will know how to lift your arm or your head; your help is not required! Even when the massage is underway, let your therapist know your preferences or if you feel uncomfortable. You’ll get the maximum benefits from your massage by leaving nothing to chance. Too hot, too cold; pressure; bright or low lighting; loud or soft music; with or without essential oils… It’s your massage – you decide. Enjoy your massage!

No problem! Memberships can be put on hold for a minimum period of 1 month and a maximum of 4 months. A 14-day written notice must be given to place a membership on hold. Billing will resume automatically at the end of the hold period.

No worries! You can pay our member-only discounted rate of $80 (Regularly $120) for your 60-minute massage while keeping your 90-minute monthly massage in the bank to use at a later time. You are welcome to use your monthly 90-minute massage for the 60-minute massage, but we are unable to refund the difference in cost between a 60-minute and a 90-minute member massage. You will not have to pay any additional money for the massage if you do this, but it will cost more.

Yes! Any unused massages will roll over to the following month, up to one year. After one year, the benefits will begin to expire. If circumstances keep you from using your massages for a while, you can either freeze your membership, or gift your massages to a friend or family member.

There is a one-time $20 set up fee to sign up for our monthly membership plans. The monthly rate is as follows: 60-minute plan is: $ 90 per month 90-minute plan is: $130 per month We also have membership plans that includes our wellness services, and even premium plans that include both wellness and massage. These include: -Monthly Infrared Sauna + Cold Plunge Membership ($30 per month); -Complete Wellness Membership ($120 per month); -Proactive Premium 60 ($200 per month); -Proactive Premium 90 ($240 per month).

To sign up for our monthly Massage Membership, 1) Schedule your next appointment and we can sign you up during checkout. We will go through all the details with you and have you sign our membership agreement. You can choose between a 60 or 90-minute monthly plan. or 2) Stop by our front desk or call one of our friendly team members at (804)559-7990 to help get you set up with your new membership. It's that easy!

No problem at all! Membership cancellation requires a 25 days notice from the monthly billing date. If you want to cancel your membership, simply: Email us at info@proactiverva.com and let us know that you want to cancel. In the subject line, write: Membership Cancellation In the email, please include the date you would like your cancellation to be effective. Keep in mind the 25 days notice period when planning your cancellation's effective date. We will begin the cancellation process as soon as we receive your written request. Please keep in mind that you can also request to put it on hold/freeze.

No problem. If every once in a while, you want to add more time to your membership service, we have two options to help you do that. 1. You can add 30 minutes to your service for an additional $40. When booking online, book your 60 Minute Massage Session at the time and date that works best for you. Select the 30 Minute Member add-on to reserve the full 90-Minutes. Our front desk staff will take care of everything from there. When checking out, we can use your membership benefit, then charge the card on file for the additional $40 for the 30 minute add on. 2. Option two, you can keep your benefit in the bank and pay the low member rates for the extended service. You can come as often as you would like with your monthly membership and pay the members only special rates. If you have a benefit available, it will remain in your account. Here are our members only rates: 30 Minutes/$50 60 Minutes/$90 90 Minutes/$130 If you would like help scheduling, simply give us a call at 804-559-7990 and one of our amazing front desk team will be happy to assist you.

A: We appreciate your interest in maximizing the flexibility of our massage membership plan. However, due to the structure of our services and operational limitations, we are unable to accommodate requests to split individual massage credits into shorter sessions. Additionally, our Point of Sale (POS) system is designed to track each massage service as a whole unit and doesn't allow for credit transfers between sessions. So, there is no way to split the massage units in our system. We understand that this might be an inconvenience to some of our members, and we apologize for any confusion. We continuously strive to provide the best possible experience while maintaining a smooth operation and ensuring that our therapists can provide the highest quality service. Your understanding is much appreciated, and we thank you for your continued support.

Each member receives One Custom Massage each month Discounts on all other massages at the following rates: 30 Minutes / $50 (Regularly $60) 60 Minutes / $80 (Regularly $120) 90 Minutes / $130 (Regularly $180) Our members receive 10% off products in our retail store. Our members enjoy 20% off massage therapy add-ons like our Hot Stone service. Members may share their massage sessions with friends and family. Massage Members get early access to new products and services. The members our Massage Membership get priority booking when placed on our waitlist. Our valued Massage Members get exclusive access to limited time specials throughout the year. No long term commitment. Cancel anytime. ​ There is a one-time $20 fee to sign up for our monthly membership plan. The monthly rate is as follows: 60-minute plan - $80 per month 90-minute plan - $130 per month