Absolute Contraindications (Compression Therapy Should Be Avoided) Deep Vein Thrombosis (DVT) or Recent Blood Clots – Compression can dislodge clots, increasing the risk of embolism. Severe Peripheral Arterial Disease (PAD) or Critical Limb Ischemia – Compression can further restrict already limited blood flow. Uncontrolled Hypertension (Severely High Blood Pressure) – Compression may elevate blood pressure further. Severe Congestive Heart Failure (CHF) – Compression may increase fluid retention in the lungs and strain the heart. Severe Varicose Veins with Active Ulcers or Infections – Increased pressure can worsen skin breakdown or infections. Severe Peripheral Neuropathy (e.g., Uncontrolled Diabetes-Related Nerve Damage) – Reduced sensation increases the risk of excessive compression and injury. Acute or Severe Nerve Compression Disorders (e.g., Sciatica, Carpal Tunnel Syndrome) – Compression may exacerbate nerve entrapment symptoms. Severe Osteoporosis with Fracture Risk – Compression could increase the risk of injury in fragile bones. Untreated or Severe Lymphedema Without Medical Supervision – May worsen swelling if used improperly. Active Skin Infections, Open Wounds, or Severe Dermatitis – Compression can aggravate skin conditions and delay healing. Recent Surgery (Involving the Treated Area, Without Medical Clearance) – Compression may disrupt healing tissues. Pregnancy (High-Risk or Without Medical Clearance) – Some compression therapies may impact circulation in sensitive cases. Uncontrolled Autoimmune Conditions (e.g., Lupus, Rheumatoid Arthritis in Flare-Up) – Inflammation may worsen with excessive pressure. Precautionary Contraindications (Use with Caution or Modify Treatment) Mild to Moderate Peripheral Artery Disease (PAD) – Lower compression levels may be safe but require supervision. Mild Hypertension (Controlled with Medication) – Blood pressure should be monitored during treatment. Mild Varicose Veins Without Ulcers – Compression can help, but improper use may cause discomfort. Recent Soft Tissue Injuries (Bruising, Minor Sprains, or Muscle Strains) – Compression should be used gently to avoid excessive pressure. Mild Lymphedema or Fluid Retention – Must use appropriate compression levels to avoid worsening symptoms. History of DVT (But No Current Clots) – Requires medical clearance to ensure safety. Diabetes with Mild Neuropathy – Compression should be applied carefully to prevent excessive pressure. Post-Surgical Recovery (Beyond 6 Weeks, with Medical Clearance) – Compression may be beneficial but should be used as directed by a healthcare provider. Chronic Pain Conditions (e.g., Fibromyalgia, Complex Regional Pain Syndrome) – Some individuals may find compression painful or uncomfortable.

Contraindications for Contrast Therapy Cardiovascular Conditions (Uncontrolled Hypertension, Heart Disease, Arrhythmias, Recent Heart Attack/Stroke) Uncontrolled High or Low Blood Pressure – Extreme temperature changes can cause dangerous fluctuations. Severe Respiratory Conditions (e.g., COPD, Severe Asthma, Pneumonia) – Heat may worsen breathing issues; cold can trigger bronchospasms. Active or Recent Blood Clots (Deep Vein Thrombosis, Pulmonary Embolism) – Rapid temperature changes can dislodge clots, increasing stroke or embolism risk. Uncontrolled Diabetes with Neuropathy – Reduced sensation can prevent detection of burns (sauna) or frostbite (cold plunge). Acute Illness (Fever, Flu, Infection, Cold, COVID-19) – Contrast therapy can worsen symptoms or spread illness. Epilepsy or Seizure Disorders – Sudden temperature shifts can trigger seizures in susceptible individuals. Pregnancy (Without Medical Clearance) – Core temperature changes can affect fetal development. Severe Raynaud’s Disease – Cold exposure can trigger extreme vasospasms and pain. Recent Surgery (Within 6 Weeks Without Medical Clearance) – Temperature extremes may interfere with healing and recovery. Infrared Specific Contraindications Active Skin Conditions (e.g., Severe Eczema, Psoriasis, Open Wounds, Sunburns) – Heat may worsen irritation or delay healing. Severe Dehydration or Heat Sensitivity – Can cause dizziness, fainting, or heat exhaustion. Use of Alcohol or Recreational Drugs Before Sauna – Increases risk of dehydration, dizziness, and cardiovascular strain. Hemophilia or Bleeding Disorders – Heat can increase circulation and prolong bleeding. Cold Plunge Specific Contraindications Cold Urticaria (Cold Allergy) – Can cause hives, swelling, or anaphylaxis. Hypothyroidism (Severe or Uncontrolled) – Cold exposure can slow metabolism further and worsen fatigue. Severe Joint or Muscle Injuries (Acute Sprains, Fractures, or Post-Surgical Recovery) – Cold exposure may delay healing in some cases. Precautionary Conditions (proceed with caution or modify treatment) Mild or Controlled Hypertension – Short exposure may be tolerated but should be monitored. Autoimmune Conditions (e.g., Lupus, Multiple Sclerosis, Rheumatoid Arthritis) – Heat or cold exposure may trigger flare-ups. Migraines or Severe Headaches – Sudden temperature shifts may trigger or worsen symptoms. Thyroid Disorders (e.g., Hashimoto’s, Hyperthyroidism, Hypothyroidism) – Cold exposure can affect hormone balance; sauna may overstimulate metabolism. Varicose Veins or Circulatory Issues – Sauna may worsen swelling, while cold can cause discomfort. Hormonal Conditions (e.g., PCOS, Adrenal Fatigue, Menopause, Endometriosis) – Heat may exacerbate symptoms in some individuals. Recent Use of Botox, Fillers, or Skin Treatments (e.g., Chemical Peels, Microneedling, Laser Therapy) – Heat can speed up breakdown of injectables; cold may cause irritation. Chronic Pain Conditions (e.g., Fibromyalgia, Complex Regional Pain Syndrome) – Temperature extremes may initially worsen symptoms before relief occurs. History of Fainting or Dizziness (Vasovagal Response, POTS, Orthostatic Hypotension) – Temperature changes can alter blood pressure.

Absolute Contraindications (Red Light Therapy Should Be Avoided) Active or Recent Cancer in the Treatment Area – While red light therapy may support overall healing, using it directly on active tumors is not recommended without medical approval. Pregnancy (Abdominal/Pelvic Treatment Without Medical Clearance) – Effects on fetal development are not fully studied. Epilepsy or Light-Induced Seizures – Though light therapy doesn’t typically flicker, bright lights can trigger seizures in photosensitive individuals. Use of Photosensitizing Medications (e.g., Accutane, certain antibiotics, diuretics, NSAIDs, or chemotherapy drugs) – Can increase skin sensitivity and risk of burns. Severe Cardiovascular Conditions (e.g., Uncontrolled Hypertension, Pacemakers, Arrhythmias) – Light exposure may affect circulation Active Skin Infections or Open Wounds in the Treatment Area – May worsen bacterial or viral infections like herpes, impetigo, or MRSA. Thyroid Disorders (for Direct Neck/Throat Exposure) – Red light can affect thyroid function, which may require medical oversight. Active Bleeding or Recent Hemorrhage – Red light can enhance circulation and may prolong bleeding. Severe Eye Conditions (e.g., Retinal Disease, Post-Eye Surgery Recovery) – Direct light exposure without proper eyewear may worsen conditions. Recent Surgery in the Treatment Area (Within 2 Weeks Without Clearance) – Healing tissues may be sensitive, and improper use could interfere with recovery. Relative Contraindications (Use with Caution or Modify Treatment) Autoimmune Conditions (e.g., Lupus, Rheumatoid Arthritis, Multiple Sclerosis) – While light therapy may reduce inflammation, it can also stimulate immune activity, potentially causing flare-ups. Diabetes with Neuropathy – Reduced sensation may increase the risk of unintentional burns or overheating. Migraines or Light Sensitivity – Red light may trigger headaches in light-sensitive individuals. Hormonal Conditions (e.g., PCOS, Thyroid Disorders, Endometriosis) – Red light can influence hormone regulation, so medical guidance may be needed. Recent Use of Botox or Fillers – Heat exposure may cause unwanted migration or faster breakdown of injectable treatments. Active Acne Treatment (e.g., Retinoids, Benzoyl Peroxide, Chemical Peels) – May cause increased skin sensitivity or irritation. Hyperpigmentation Disorders (e.g., Melasma, Post-Inflammatory Hyperpigmentation) – Red light can increase melanin activity, possibly worsening discoloration.

Contraindications for Cupping Therapy Deep Vein Thrombosis (DVT) or Blood Clots (Locally Contraindicated) – Suction can dislodge clots, increasing the risk of stroke or embolism. Severe Varicose Veins or Phlebitis (Inflamed Veins) (Locally Contraindicated)– Cupping may worsen vein damage and inflammation. Severe Anemia or Blood Disorders (e.g., Hemophilia, Leukemia, Low Platelet Count) – Increased risk of excessive bruising and bleeding. Uncontrolled Hypertension (Severely High Blood Pressure) – May cause dizziness or cardiovascular strain. Severe Congestive Heart Failure (CHF) – Increased circulation can overload the heart. Severe Osteoporosis or Recent Bone Fractures – Risk of injury due to pressure on weakened bones. Severe Neuropathy or Nerve Damage (e.g., Uncontrolled Diabetic Neuropathy, Multiple Sclerosis, Stroke-related Damage) – Reduced sensation increases injury risk. Recent Surgeries (Within 6-8 Weeks Without Medical Clearance) – May disrupt healing tissues. Active Skin Infections, Open Wounds, or Burns – Can spread infection and delay healing. Severe Eczema, Psoriasis, or Dermatitis (in the Treatment Area) – Cupping may worsen irritation and cause flare-ups. Lymphedema (Without Medical Clearance) – May cause excessive swelling if not properly managed. Pregnancy (Abdominal or Lower Back Cupping Without Medical Clearance) – Can stimulate uterine contractions. Uncontrolled Diabetes with Poor Circulation – Increased risk of delayed healing and excessive bruising. Fever, Flu, or Acute Illness – May worsen symptoms or weaken the immune system. Active Cancer or Recent Cancer Treatment (Without Medical Clearance) – Increased circulation could interfere with treatment. Precautionary Conditions (Use with caution or modify treatment) Mild to Moderate Hypertension (Controlled with Medication) – Monitor closely to avoid excessive blood pressure changes. Mild to Moderate Varicose Veins (Without Ulcers or Inflammation) – Avoid direct cupping over affected areas. Recent Botox or Filler Injections (Within 48 Hours in the Treatment Area) – Cupping can alter results or increase bruising. Thin or Fragile Skin (e.g., Elderly Clients, Long-Term Steroid Use) – Use low suction to avoid skin damage. Migraine or Chronic Headache Conditions – Cupping may trigger or relieve symptoms. Autoimmune Conditions (e.g., Lupus, Rheumatoid Arthritis, Fibromyalgia) – May cause flare-ups in sensitive individuals. Mild Anemia or Blood Disorders (Without Active Bleeding Issues) – Monitor for excessive bruising. Chronic Pain Conditions (e.g., Complex Regional Pain Syndrome, Fibromyalgia) – Some clients may find cupping painful rather than relieving. Post-Surgical Recovery (Beyond 6 Weeks, With Medical Clearance) – Light cupping may support recovery but should be used cautiously. Hormonal Conditions (e.g., PCOS, Endometriosis, Thyroid Disorders) – Effects on circulation and inflammation should be considered.

Absolute Contraindications (Assisted Stretching Should Be Avoided) Recent Fractures, Sprains, or Strains (Acute Phase) – Stretching can worsen injuries and delay healing. Severe Osteoporosis or Osteopenia – Risk of fractures due to increased bone fragility. Joint Hypermobility Syndromes (e.g., Ehlers-Danlos Syndrome, Marfan Syndrome) – Overstretching can lead to joint instability and dislocations. Severe Herniated Disc or Spinal Instability – Stretching may exacerbate nerve compression and pain. Post-Surgical Recovery (Within 6-8 Weeks Without Medical Clearance) – Incisions, scar tissue, and healing tissues may be compromised. Severe Arthritis (Rheumatoid or Osteoarthritis in Flare-Up Stage) – Stretching may cause pain and inflammation. Recent Stroke or Transient Ischemic Attack (TIA) – Stretching can affect circulation and increase risk of complications. Severe Peripheral Neuropathy (e.g., Uncontrolled Diabetes-Related Nerve Damage) – Reduced sensation increases the risk of overstretching and injury. Deep Vein Thrombosis (DVT) or History of Blood Clots – Stretching can dislodge a clot, increasing the risk of embolism. Severe Cardiovascular Conditions (e.g., Uncontrolled Hypertension, Heart Failure, Arrhythmias) – Certain stretches may impact blood pressure and circulation. Severe Sciatica or Nerve Compression Disorders – Improper stretching can worsen nerve pain and inflammation. Uncontrolled Diabetes with Poor Circulation – Increased risk of tissue damage due to impaired healing. Active Skin Infections, Open Wounds, or Recent Burns in the Treatment Area – Risk of irritation, spreading infection, or delayed healing. Acute Illness (Fever, Flu, COVID-19, or Contagious Illnesses) – Risk of spreading illness and worsening symptoms. Severe Chronic Pain Conditions (e.g., Fibromyalgia, Complex Regional Pain Syndrome) in Flare-Up – Stretching may increase pain sensitivity. Precautionary Conditions (Use with Caution or Modify Treatment) Mild Osteoporosis or Osteoarthritis – Gentle stretching may be beneficial, but excessive force should be avoided. Mild Hypermobility (Without Connective Tissue Disorder) – Must avoid overstretching to prevent joint instability. Recent Soft Tissue Injuries (Beyond Acute Phase but Not Fully Healed) – Gradual stretching should be introduced carefully. Mild Sciatica or Nerve Pain – Certain stretches may relieve symptoms, while others may worsen them. Post-Surgical Recovery (Beyond 6 Weeks With Clearance) – Assisted stretching should be introduced gradually under medical guidance. Herniated Disc (Without Severe Symptoms) – Specific stretches may help, but others can worsen the condition. Varicose Veins or Circulatory Issues – Compression or stretching of affected areas may cause discomfort. Recent Botox or Filler Treatments (Within 48 Hours) – Excessive movement may alter results or increase bruising. Migraine or Chronic Headache Conditions – Neck and upper back stretching may trigger or relieve symptoms. Pregnancy (First Trimester or High-Risk Pregnancy Without Clearance) – Certain stretches may place stress on the abdomen or pelvis.

Contraindications for Massage Therapy Fever Contagious Diseases (e.g., flu, COVID-19, cold, strep throat) Skin Infections (e.g., ringworm, impetigo, shingles, MRSA) Severe Cardiovascular Conditions (e.g., recent heart attack, uncontrolled hypertension) Deep Vein Thrombosis (DVT) or Blood Clots (Locally Contraindicated) Uncontrolled Diabetes with Neuropathy Recent Surgery (within 6 weeks, unless cleared by a doctor) Acute Injuries (e.g., fractures, severe sprains, open wounds) Active Cancer (without doctor’s approval) Severe, Uncontrolled Hypertension Intoxication (Drugs or Alcohol) Hemophilia or Blood Clotting Disorders Precautionary Conditions for Massage Therapy (Massage may be modified or require medical clearance) Pregnancy-May need position adjustments and medical clearance Varicose Veins – Direct pressure can worsen the condition. Osteoporosis – Deep pressure may cause fractures. High or Low Blood Pressure (managed but unstable) – May need position adjustments. Recent Injury or Surgery (beyond 6 weeks) – Light massage may be allowed with doctor approval. Lymphedema – Requires a specialized lymphatic massage approach. Chronic Skin Conditions (e.g., eczema, psoriasis) – Avoid areas with flare-ups or irritation.

Contraindications for Localized Cryotherapy Raynaud’s Disease or Cold-Induced Vasospasms – Cold exposure can cause extreme constriction of blood vessels, leading to pain and tissue damage. Severe Peripheral Arterial Disease (PAD) or Poor Circulation – Cryotherapy may further restrict already compromised blood flow. Severe Hypertension (Uncontrolled High Blood Pressure) – Extreme cold can trigger dangerous blood pressure spikes. History of Blood Clots (DVT, Pulmonary Embolism, Stroke, or Thrombosis) – Cold exposure may increase clotting risks. Severe Congestive Heart Failure (CHF) – Sudden temperature changes can overload the cardiovascular system. Severe Peripheral Neuropathy (e.g., Diabetic Neuropathy, Multiple Sclerosis, Stroke-related Nerve Damage) – Reduced sensation increases the risk of frostbite or excessive exposure. Recent or Acute Nerve Injuries (e.g., Sciatica, Pinched Nerves, Nerve Compression Syndromes) – Cold may worsen nerve irritation. Severe Osteoporosis or Bone Conditions with High Fracture Risk – Cold exposure may tighten muscles and increase fracture risk. Recent Surgeries (Within 6-8 Weeks Without Medical Clearance) – Cryotherapy may delay healing or interfere with post-surgical inflammation. Cold Urticaria (Cold Allergy) – Cold exposure may cause hives, swelling, or anaphylaxis. Severe Skin Sensitivity, Open Wounds, or Burns in the Treatment Area – Cold therapy can worsen irritation and delay healing. Severe Eczema, Psoriasis, or Skin Conditions in Flare-Up – May trigger excessive dryness, irritation, or pain. Cryoglobulinemia (Cold-Sensitive Blood Disorder) – Can cause abnormal blood thickening and circulation issues. Lymphedema (Without Medical Supervision) – May lead to excessive swelling or discomfort. Pregnancy (Without Medical Clearance) – Effects of localized extreme cold on pregnancy are not well studied. Uncontrolled Diabetes with Poor Circulation – Increased risk of frostbite, delayed healing, and tissue damage. Fever, Flu, or Acute Illness – Cold exposure may worsen symptoms or weaken immune response. Active Cancer or Recent Radiation Treatment (Without Medical Clearance) – Cryotherapy may interfere with treatment outcomes. Precautionary Conditions (use with caution or modify treatment) Mild to Moderate Hypertension (Controlled with Medication) – Monitor closely for blood pressure changes. Varicose Veins or Poor Circulation (Without Open Ulcers) – Avoid direct cold exposure to affected areas. Recent Botox or Filler Injections (Within 48 Hours in the Treatment Area) – Cold may cause undesired results or excessive bruising. Thin or Fragile Skin (e.g., Elderly Clients, Long-Term Steroid Use) – Low-temperature exposure should be monitored closely. Migraine or Chronic Headache Conditions – Cold therapy may trigger or relieve symptoms depending on individual sensitivity. Autoimmune Conditions (e.g., Lupus, Rheumatoid Arthritis, Fibromyalgia) – Cold exposure may cause flare-ups in some individuals. Mild Neuropathy (Without Complete Sensory Loss) – Requires careful monitoring to avoid overexposure. Post-Surgical Recovery (Beyond 6 Weeks, With Medical Clearance) – May aid healing but should be used with proper guidelines. Chronic Pain Conditions (e.g., Complex Regional Pain Syndrome, Fibromyalgia) – Cold therapy may worsen symptoms in some cases. Hormonal Conditions (e.g., PCOS, Thyroid Disorders) – Cold exposure may have metabolic effects that require consideration.

Each member of our Infrared Sauna + Cold Plunge (Contrast Therapy) Membership receives: One 60 minute infrared sauna + cold plunge session per month (sessions do not roll-over from month to month). Purchase extra 60 minute sessions for $30 per session. Access to exclusive specials and offers throughout the year that are not available to other guests. No long term commitment. Cancel anytime. Each member of our Complete Wellness Membership receives: Unlimited infrared sauna + cold plunge (contrast therapy), full body red light therapy bed, compression therapy, and Lightstim Pro Panel sessions every month. One credit per month that applies to either deep tissue laser therapy or kinesiology taping each month (credits do NOT roll-over from month to month; purchase extra sessions for $30). Access to exclusive specials and offers throughout the year that are not available to other guests. No long term commitment. Cancel anytime. ​

No problem at all! Membership cancellation requires a 25 days notice from the monthly billing date. If you want to cancel your membership, simply: Email us at info@proactiverva.com and let us know that you want to cancel. In the subject line write: Membership Cancellation In the email please include the date you would like your cancellation to be effective. Keep in mind the 25 days notice when planning your cancellation effective date. We will begin the cancelation process as soon as we receive your written request. Please keep in mind that you can also request to put it on hold/freeze.

No problem! To freeze your membership, email us at info@proactiverva.com with your written request. Be sure to include the day you want the freeze to begin, and the date you want your freeze to end.

To sign up for a wellness membership, click this button to select your plan: or simply book your next appointment and we can sign you up during checkout. We will go through all the details with you and have you sign our membership agreement.

No. Any unused wellness sessions will expire at the end of each monthly billing period.

There is a one-time $20 set up fee to sign up for our monthly membership plans. The monthly rate is as follows: Infrared Sauna + Cold Plunge (Contrast Therapy) Membership -- $30 per month; Complete Wellness Membership -- $89 per month.

To sign up for our Proactive Premium Membership, click this button to select your plan: or simply book your next appointment and we can sign you up during checkout. We will go through all the details with you and have you sign our membership agreement.

No problem! To freeze your membership, email us at info@proactiverva.com with your written request. Be sure to include the day you want the freeze to begin, and the date you want your freeze to end.

No problem at all! Membership cancellation requires a 25 days notice from the monthly billing date. If you want to cancel your membership, simply: Email us at info@proactiverva.com and let us know that you want to cancel. In the subject line write: Membership Cancellation In the email please include the date you would like your cancellation to be effective. Keep in mind the 25 days notice when planning your cancellation effective date. We will begin the cancelation process as soon as we receive your written request. Please keep in mind that you can also request to put it on hold/freeze.

HOW IT WORKS Your monthly membership fee will be automatically deducted from your account each month, entitling you to the listed plan benefits. MEMBERSHIP PLAN BENEFITS: One 60 or 90 minute massage credit per month, depending on the plan chosen. Massage credits expire one year from purchase. Purchase extra massages at the member rate ($90/130). Unlimited* contrast therapy, full body red light therapy bed, compression therapy, and Lightstim Pro Panel sessions every month. One credit per month that applies to either deep tissue laser therapy or kinesiology taping each month (credits do NOT roll-over from month to month; purchase extra sessions for $30). Purchase extras of the above services at a $30 rate. *Unlimited applies to the number of days, not the number of sessions. There is a limit of one (1) of each service per day. In addition to the services, members receive: A 10% discount off products in our retail store. Access to exclusive specials and offers throughout the year that are not available to other guests. No long term commitment. Cancel anytime. ​

There is a one-time $20 set up fee to sign up for our monthly membership plans. In addition to that, the Proactive Premium 60 plan costs $200 per month, and the Proactive Premium 90 plan costs $240 per month.

Massage service credits do roll over from month to month, but expire one year after the credit was purchased. All other wellness service credits do NOT roll over from month to month.

We pride ourselves in customizing our services to our clients preferences. For example, the temperature of the treatment table and the lighting in each room. When it comes to music for your service, relaxing and calming music is preferred and provided for your convenience. However, each treatment room is equipped with a Bluetooth connection that will allow you to connect and play your favorite music. Please note, any offensive music using inappropriate language, or makes the service provider feel uncomfortable is not permitted.

The easiest way to book an appointment is to click this button: You can also: Text us at 804-571-7434, call us at 804-559-7990, or Email us at info@proactiverva.com

Due to the nature of our business, Proactive Massage + Bodywork does not offer refunds for services, series, packages, or gift certificates. Unused products may be returned for a full refund within 30 days of the purchase date. Equipment purchased that malfunctions due to normal wear and tear can be returned for a full replacement within 90 days.

Each treatment room is completely private, so there is no need for lockers. To get the full benefit of our hot and cold treatments, it is best to let your body “do the work” to get itself back to its normal temperature on its own. If you shower within an hour of a sauna or cryotherapy session, you artificially aid your body in returning to its average temperature. We recommend letting your body do the work regaining average temperature. Therefore, we do not have showers.

Yes, you can purchase a gift card online by clicking this button, OR if you prefer we have them available with complimentary gift wrap in-store.

To help you remember an upcoming appointment, we send out text and email reminders two days before your scheduled reservation. At that time, you will have the opportunity to click the "confirm appointment" button to let us know that you are indeed coming to your appointment. If you confirm your appointment, you will not receive another reminder. If you miss the first text or email, you will receive another the day before your appointment. To avoid further calls or texts, please confirm your appointment by clicking the "confirm appointment" button.

Proactive Massage + Bodywork is open the following hours and days: Monday - Friday 9 am - 7 pm Saturday 9 am - 6 pm Sunday Closed

We understand that providing a credit card to book an appointment can be inconvenient for some of our clients. However, we take the safety and protection of our clients, massage therapists, and team members very seriously. To ensure a secure environment, we require a valid credit card on file for each appointment. This policy is designed to help us avoid any potential misunderstandings or issues. Once you add a valid credit card to your profile, you will not have to input it each time you schedule a new appointment, unless the card becomes invalid. Upon entering your card information, no payment will be deducted for the appointment. The card on file is to ensure that the time slot is reserved exclusively for your appointment. Payment will be made after your completed appointment. We appreciate your understanding as we strive to make sure all of our massage therapists are safe and secure while providing you with excellent service.

Please note that arriving late to your session may result in a shorter appointment to not penalize the client's booking after you. Clients over 20 minutes late will be asked to reschedule their appointment and will be charged the entire service fee.

No. At this time, we do not accept SpaFinder gift cards as a valid form of payment.

Rutland Commons Shopping Center has ample parking in the parking area directly in front of Proactive. There is also a fairly large parking area on the Dunkin Donuts side of the shopping center. There is wheelchair access directly out front for our clients with special needs.

You must be at least 13 years old to use any of Proactive Massage + Bodywork's services. Guests under 18 years of age requires parent/guardian waiver. Check the service descriptions on our website to see the age limitations. Download that here:

Gratuities are never expected, but always greatly appreciated. If you choose to thank your service provider with a tip, we offer a digital platform to tip your service provider from your cellular device. Just scan the barcode and select your service provider. They will immediately receive your thank you gift and know that it came directly from you!

Yes, we have access both within the clinic and in the parking lot. All of our treatment rooms and restrooms are wheelchair accessible. Additionally, we have hydraulic treatment tables that allow us to easily raise and lower the table to accommodate patients who require assistance getting on and off the table. Please feel welcome to bring a companion with you to assist you during your service sessions.

We understand how important it is to have access to quality services and products that can help promote optimal health. That's why we offer a variety of memberships and packages to accommodate different budgets and personal needs. Whether you're looking for preventative care or healing from chronic pain, we strive to create an experience that is stress-free and enjoyable for everyone. If you would like to purchase, or get more information about these specials, please click the links below. Memberships Series Packages

Yes, we do! We offer a 15% Heros discount off the regular rates for our services. This discount is for Veterans, Teachers, Nurses, Doctors, Firefighters, EMTs, and Police Officers. We offer 15% discount off services for students with a current valid Student ID. Please present your valid ID at checkout in order to receive the discount (sorry, no exceptions).

We accept MasterCard, Visa, Discover, Flexible spending accounts (FSAs), Health Savings Accounts (HSAs) and Cash Payments.

At Proactive Massage + Bodywork, we value your time and respect your appointment schedule. If you need to reschedule or cancel your appointment, please give us a minimum of 24 hours' notice so that we can try to accommodate another client on our waiting list. The following is our official policy regarding appointment cancellations, rescheduling, and no-shows: A minimum of 24 hours notice is required in the event that you need to reschedule or cancel an appointment. A $40.00 fee will be charged to the saved and authorized payment method on file when a client fails to show up for an appointment, cancels, or reschedules it without giving our office at least 24 hours notice. If there is a second event of a no show or late cancellation/reschedule without a 24-hour notice, an $80.00 fee will be charged to the saved and authorized payment method on file. In the event of a third no show or late cancellation/reschedule without a 24-hour notice, clients are obligated to prepay the full appointment fee prior to booking another appointment, or they risk being dismissed from our practice. All clients must agree to this policy and provide a saved/authorized payment method before any appointments may be booked at Proactive Massage + Bodywork. If there is an issue collecting the fee from the payment method on file, a booking block will be placed on the client's profile, and they will be required to pay the fee due before any additional appointments can be scheduled. As a courtesy, we send out two appointment reminders via text and email 72 and 48 hours before the scheduled appointment. If, for any reason, you do not receive a reminder call or text message, the above policy will still remain in effect. Please note that arriving late to your service will result in a shorter appointment to avoid penalizing the client booked after you. Clients who are over 20 minutes late will be asked to reschedule their appointment and will be charged the late cancellation fee. We understand there may be times when an unforeseen emergency occurs and you may not be able to keep your scheduled appointment. If you should experience extenuating circumstances and would like to request a waiver of your cancellation fee, please fill out the Fee Waiver Form at www.proactiverva.com. You may contact Proactive Massage + Bodywork 24 hours a day, 7 days a week, at (804) 559-7990. If you need to get in touch with us outside of our normal business hours, you can do so by leaving a detailed message on our voicemail.

BEFORE YOUR SESSION Hydrate, hydrate, hydrate! Always drink plenty of water before and after your light therapy session! Remove all make-up and body lotion prior to arrival to allow your skin to receive the full benefits of the red and infrared light waves. We have alcohol wipes available to help you remove any excess oils or dirt from the day. WHAT TO WEAR Most people prefer to use the full body light bed nude. However, a swimsuit is fine too. The more rays that your body is exposed to the better! (Your room is completely private.) We recommend bringing clothing that is loose fitting and comfortable to put back on after your session as you may be slightly sweaty. The struggle of putting on fitted clothing when you are sweaty is real! DURING YOUR SESSION You will lay down on the light bed and pull the top down to enclose yourself in the light. Our staff will show you where to turn on the bed once you are inside and comfortable. Enjoy your favorite music or podcast with the enclosed Bluetooth speakers. If using the 600 level nm only, then it is safe to leave your eyes open although it may take a few minutes for your eyes to adjust to leaving them fully open. If you are using the deeper nm for wound healing and bone growth, we recommend using the protective eyewear provided. The bed will turn off after your 20-minute session is over. AFTER YOUR SESSION When you finish your Full Body Light Therapy (PBM) session it is important to relax and cool down while your body continues to perspire. Let your body do the work to return itself to its regular temperature. Place your used towels in the Towel Drop and you’re all set!

BEFORE YOUR SESSION Hydrate, hydrate, hydrate! Always drink plenty of water before and after your spot cryotherapy session! WHAT TO WEAR We recommend wearing clothing that is loose fitting around the area that you are having treated, allowing easy access. DURING YOUR SESSION After sharing your problem area(s) with us, our staff will evaluate the correct attachment to use to best get the cold to the area being treated. We will measure your skin temp on the area to be treated and begin to cool it with sub-zero air. The goal will be to reduce the skin temp 30° to 40° (think ice pack on steroids with a much deeper penetration!) in order to create vascular constriction in that area. AFTER YOUR SESSION When your session is complete, you are all set to go about your day! It is important to let your body do the work to return the skin in the treated area back to its regular temperature, increasing oxygenated blood flow & circulation to that area. Light exercise afterward is fine, but please avoid a sauna session or a hot shower. Wait at least 30-45 minutes before you shower.

BEFORE YOUR SESSION Hydrate, hydrate, hydrate! Always drink plenty of water before, during, and after your Compression Therapy session! WHAT TO WEAR Long pants and socks are a must (yoga pants or sweats are fine, jeans can be uncomfortable). We don’t want you to have any bare skin exposed to the compression device. DURING YOUR SESSION Our staff member will evaluate the goals of your session and help you get into the appropriate cuffs. You will start at a mid-level compression setting then you can decide if you want to increase or decrease the pressure. Then relax and let the pulsing massage go to work! AFTER YOUR SESSION When you finish your session we will help you to disconnect from the device. You are free to enjoy the rest of your day- refreshed and ready!

BEFORE YOUR SESSION Hydrate, hydrate, hydrate! Always drink plenty of water before and after your Deep Tissue Laser session! WHAT TO WEAR We recommend wearing clothing that is loose fitting around the area that you are having treated, allowing easy access. DURING YOUR SESSION After sharing your problem area(s) with us, our staff will determine the best plan to maximize your results. You will be asked to put on protective eyewear during the laser session. You can relax and enjoy the warming effect the laser will have on your painful area. Each Deep Tissue Laser session takes only a few minutes. AFTER YOUR SESSION When your session is complete, you are all set to go about your day! There is no downtime associated with the procedure. You can resume your normal activities right away. Most people will start to feel better immediately after their first session. Depending on your condition, you may enjoy lasting results after several sessions.

BEFORE YOUR SESSION Hydrate, hydrate, hydrate! Always drink plenty of water before, during, and after your sauna session! We provide complimentary filtered water to drink during your session and a towel for your use. Remove all make-up and oil to allow your skin to receive the full benefits of the infrared waves. WHAT TO WEAR Lightweight shorts and a t-shirt are ok; swimsuits are better, birthday suits are great too. We recommend bringing clothing that is loose-fitting and comfortable to put back on after your session. We will provide you with towels and a sauna blanket (if you want to really sweat). Our Sauna suite is entirely private. DURING YOUR SESSION You may not sweat much during your first 2-3 sessions. This is normal for most, especially if you haven’t had a recent history of sweating and your body isn’t accustomed to the infrared rays. Take care not to overheat during your first few sessions. Reduce your session time if needed and work up to the full 40 minutes. As your body adjusts to infrared rays, sweating can increase dramatically, and body temp regulation happens more readily. During your session, stretching your arms, legs, and back area create more body flexibility. Massage congested and “knotty” muscles to help alleviate troubled areas. AFTER YOUR SESSION When you finish your sauna session, it is important to relax and cool down while your body continues to perspire. Tip: This is a great time to head into a 60 Minute Custom Massage. Your muscles are warm and will allow a relaxing cool-down period. Let your body do the work to return itself to its normal temperature. Place your used towels in the Towel Drop in the main room.

BEFORE YOUR SESSION Hydrate, hydrate, hydrate! Always drink plenty of water before and after your light therapy session! Remove all make-up and lotion from the areas being treated prior to arrival to allow your skin to receive the full benefits of the light waves. WHAT TO WEAR We recommend wearing a shirt/tank that is loose-fitting and comfortable and that exposes as much of the face, neck, and decollate as possible. You can also remove your shirt and place a towel (provided) over your chest. DURING YOUR SESSION You will lie down in a comfortable, slightly inclined position, place the provided eye protectors over your eyes, and then relax as the pulsing lights go to work! The panel will turn off after your 30-minute session is over. TIP: Book a Custom Massage or Compression session at the same time and enjoy the added services while you are reaping the benefits of the LightStim LED Light therapy session – heaven! AFTER YOUR SESSION When your LightStim LED Light Therapy session is complete the panel will turn off and you are all set to go about your day- with a little bit of extra glow!

Stay Hydrated Being well hydrated before your massage is essential for eliminating cellular waste released into the body’s circulation during treatment. Drinking water or herbal teas are excellent methods for staying hydrated. Avoid regular tea, coffee, alcohol, or any other stimulants. Eat Lightly Although it will not bother your therapist, it can be awkward if your stomach is noisy due to digestion. It’s preferable to eat at least one hour in advance of your massage or if you’re afraid you’ll get hungry, eat fruit or other food that is easy to digest. Dress Comfortably Since an oil massage is applied to the skin, you might think the clothes you wear aren’t important. However, wearing comfortable clothes will not only put you in a relaxed state before your massage but will also keep you relaxed afterward. Shoes are no exception to this rule. Avoid high heels as they may cause your leg muscles to contract unnecessarily. Arrive in Advance Arriving 10 to 15 minutes before your massage will allow you to complete a health questionnaire without impinging on your massage. You’ll also be able to take a moment to go to the restroom or have a glass of water if need be. If you arrive at the last minute, short of breath, with your heart beating wildly, you’ll have a more challenging time relaxing during your massage. Communicate your Needs Once you are settled in for your treatment, your therapist will review your health questionnaire and ask further questions if necessary. This is the moment to tell your therapist everything: your preferences, needs, expectations, etc. Please let your therapist know if you want them to pay special attention to one part of your body or to avoid a specific area. Let them know how much pressure you enjoy. Let them know what you don’t want. The more you communicate your needs, the better your therapist will be able to respond to them. This is also the perfect time to let your therapist know if you want to add on any additional treatments like CBD or Hot Stones. Relax during the massage During your treatment, concentrate on your breathing and take long, deep breaths. This will help to reduce stress and chase away negative thoughts. Almost no effort is needed from you. Your therapist will know how to lift your arm or your head; your help is not required! Even when the massage is underway, let your therapist know your preferences or if you feel uncomfortable. You’ll get the maximum benefits from your massage by leaving nothing to chance. Too hot, too cold; pressure; bright or low lighting; loud or soft music; with or without essential oils… It’s your massage – you decide. Enjoy your massage!

No problem! Memberships can be put on hold for a minimum period of 1 month and a maximum of 4 months. A 14-day written notice must be given to place a membership on hold. Billing will resume automatically at the end of the hold period.

No worries! You can pay our member-only discounted rate of $80 (Regularly $120) for your 60-minute massage while keeping your 90-minute monthly massage in the bank to use at a later time. You are welcome to use your monthly 90-minute massage for the 60-minute massage, but we are unable to refund the difference in cost between a 60-minute and a 90-minute member massage. You will not have to pay any additional money for the massage if you do this, but it will cost more.

Yes! Any unused credits for massage or stretch will roll over to the following month, up to one year. After one year, the benefits will begin to expire. If circumstances keep you from using your credits for a while, you can either freeze your membership, or gift your credits to a friend or family member.

There is a one-time $20 set up fee to sign up for our monthly membership plans. The monthly rates are as follows: 60-minute massage plan is: $90 per month 90-minute massage plan is: $130 per month 50-minute stretch plan is : $75 per month 60 minute massage + 25 minute stretch plan is: $125 per month 90 minute massage + 25 minute stretch plan is: We also have membership plans that includes our wellness services, and even premium plans that include both wellness and massage. These include: -Monthly Infrared Sauna + Cold Plunge Membership ($30 per month); -Complete Wellness Membership ($189 per month); -Proactive Premium 60 ($169 per month); -Proactive Premium 90 ($209 per month).

To sign up for our monthly Membership, 1) Schedule your next appointment and we can sign you up during checkout. We will go through all the details with you and have you sign our membership agreement. or 2) Stop by our front desk or call one of our friendly team members at (804)559-7990 to help get you set up with your new membership. or 3) Purchase your membership online at the same place you book individual appointments (the "Book Now" button on the homepage). It's that easy!

No problem at all! Membership cancellation requires a 25 days notice from the monthly billing date. If you want to cancel your membership, simply: Email us at info@proactiverva.com and let us know that you want to cancel. In the subject line, write: Membership Cancellation In the email, please include the date you would like your cancellation to be effective. Keep in mind the 25 days notice period when planning your cancellation's effective date. We will begin the cancellation process as soon as we receive your written request. Please keep in mind that you can also request to put it on hold/freeze.

No problem. If every once in a while, you want to add more time to your membership service, we have two options to help you do that. 1. You can add 30 minutes to your service for an additional $40. When booking online, book your 60 Minute Massage Session at the time and date that works best for you. Select the 30 Minute Member add-on to reserve the full 90-Minutes. Our front desk staff will take care of everything from there. When checking out, we can use your membership benefit, then charge the card on file for the additional $40 for the 30 minute add on. 2. Option two, you can keep your benefit in the bank and pay the low member rates for the extended service. You can come as often as you would like with your monthly membership and pay the members only special rates. If you have a benefit available, it will remain in your account. Here are our members only rates: 30 Minutes/$50 60 Minutes/$90 90 Minutes/$130 If you would like help scheduling, simply give us a call at 804-559-7990 and one of our amazing front desk team will be happy to assist you.

A: We appreciate your interest in maximizing the flexibility of our massage membership plan. However, due to the structure of our services and operational limitations, we are unable to accommodate requests to split individual massage credits into shorter sessions. Additionally, our Point of Sale (POS) system is designed to track each massage service as a whole unit and doesn't allow for credit transfers between sessions. So, there is no way to split the massage units in our system. We understand that this might be an inconvenience to some of our members, and we apologize for any confusion. We continuously strive to provide the best possible experience while maintaining a smooth operation and ensuring that our therapists can provide the highest quality service. Your understanding is much appreciated, and we thank you for your continued support.

Each member receives One Custom Massage each month Discounts on all other massages at the following rates: 30 Minutes / $50 (Regularly $60) 60 Minutes / $80 (Regularly $120) 90 Minutes / $130 (Regularly $180) Our members receive 10% off products in our retail store. Our members enjoy 20% off massage therapy add-ons like our Hot Stone service. Members may share their massage sessions with friends and family. Massage Members get early access to new products and services. The members our Massage Membership get priority booking when placed on our waitlist. Our valued Massage Members get exclusive access to limited time specials throughout the year. No long term commitment. Cancel anytime. ​ There is a one-time $20 fee to sign up for our monthly membership plan. The monthly rate is as follows: 60-minute plan - $80 per month 90-minute plan - $130 per month